Facility and Risk Management Hospitality Operation

Question: Discuss about the Facility and Risk Management for Hospitality Operation. Answer: Introduction This venue design and condition analysis is focused on Grand Roxy reception situated in Brighton-Le-Sands proximity to Sydney International and Domestics Airports. This venue has many facilities and amenities for guests who visit to hold various events such as weddings, Christmas parties, and meetings among other occasions. Due to its large size, Grand Roxy can accommodate about three hundred guests; an aspect which makes it popular among the native visitors as well as tourists who frequent this region. This report paper is a detailed analysis meant to evaluate the suitability of this facility to ensure that all probable risks are efficiently mitigated. Analysis of Grand Roxy design principles Typically, staff members, guests and service visitors such as suppliers often make use of facilities like Grand Roxy. Therefore, is necessary to ensure the safety of these groups while using its space (Reiling, 2007). In this section, the external and internal design principles of Grand Roxy are discussed. As discoursed in the case history one of the domestic issues of this facility is poor maintenance. For many years the business has been operating with poorly maintained ceilings, carpets, furniture and ceilings until the owner received approval by the city council to refurbish the building. Renovating the restaurant will enhance its appearance and may motivate guests and event organizers to hold their occasions there. Moreover, the location of Grand Roxy can affect the experience of the attendees. It is situated near an airport and the Sydney CBD where it can tap many users of the services delivered around these amenities. Further, it is reported that the business has incurred unne cessary costs on revamps due to its location near the beach amid adverse weather conditions that have significantly affected the users negatively (Anis, 2016). Summarily, it can be argued that Grand Roxy has applied sparingly proper design principles since it can acquire a significant pool of customers to use their services hence generate enough income for the business continuity. Nevertheless, only a few changes as depicted above are necessary to ascertain that the expectations of all users of the premises are well met and their safety assured. Achievement of the intended purpose of the venue design The primary goal of Grand Roxy is to offer the best customer experience by providing unrestricted services. In the attempt to achieve this vision, the firm formulates and implements various strategies one among them being the proper design layouts. The size of the venue, for example, is huge enough to accommodate a large number of guests who use it. The dance floor situated in the middle of the reception is amply sizable measuring about 16 by 21(Anis, 2016). This aspect is critical in the accomplishment of the business' primary drive since there might be a lot of attendants willing to dance in the space at the same time (Harper, 2009). In general, the flooring of Grand Roxy is well designed to enable the firm to achieve its intended purpose. In addition, the business is strategically located near other social amenities attracting people. It is located near an airport, a beach and Sydney CBD and thus it is able to accommodate people using the services offered in these facilities. Meeting objectives of the business stakeholders As pointed out earlier, there are three groups of people who are the commonest users of the Grand Roxy amenity, namely the staff members, guests and service visitors. These individuals form the pool of key stakeholders in Grand Roxy. Ideally, their expectations and objectives have been sufficiently met. Often the primary goal of business owners is usually to make profits while at the same ensuring quality and splendid organization progress (Teicholz, 2001). In this case, owners of Grand Roxy have been able to acquire a significant customer base guaranteeing them of constant business growth and development. The company is generating enough funds for the owners enabling them to plough back proceeds and use them to renovate and expand the premises in various aspects. Besides, the employees working with Grand Roxy receive just remunerations as recompenses for their contributions to the success of the organization. The design standards, on the other hand, aid attendees a lot in meeting th eir expectations of service delivery (Borja, 2003).The venue is large enough to ensure that all visitors irrespective of their numbers are well accommodated. Moreover, the strategic location of Grand Roxy eases its productivity abilities hence augmenting its potentials of meeting their financial obligations as they fall due, thus meeting the objectives of the service providers. Grand Roxy designers did a commendable work in planning for location, maintenance and internal features of the firm. However, some considerations can be deemed essential in the organization of this business premises. To start with, it could have beneficial for both the visitors and the business if parking services were offered. Undercover and other parts of packing vehicles can lower the expenses incurred by guests while searching for such services outside the reception premises while at the same time generating extra income for the firm (Banarjee Associates, 2003). Furthermore, the location of Grand Roxy is subject to criticism. Besides, locating the facility near a beach is subjecting it to additional costs of repairing worn out iron items corroded by the salty vapor from the ocean. To avoid such inconveniences the designers could have considered locating the business in the interior of Sydney city where such occurrences would be significantly minimized Top of Form(Steiner Butler , 2007). Rational behind Venue Condition Assessment The process of conducting Venue Condition Assessment (VCA) in the context of the core services of an organization provides detailed information about the deficiencies of the premises. The analysis enables the management to figure out the areas in a facility where a renovation, renewal, and code compliance issues are required (Lillie, 2004). Besides, a detailed VCA not only allows the executives to spot deficiencies in a venue but also the net costs needed to remake them. It helps in determining both immediate and long-term cost expenditures for maintaining the business buildings thus used as a renewal forecasting tool (Minnesota Vfa, 2011). In other words, facility condition assessment enables managers to manage business assets as well as mitigating risks which deter its performance. The practice allows companies to account for their short-term financial requirements; determining how much is needed to refurbish a certain facility. In additions, VCA aids a lot in enhancing the compet itive needs of a firm since it enables managers to decide whether it has the environment that the public, students or employees have a preference (Kubba, 2008).Ultimately, facility condition assessment eases the building of stewardship, the best way to invest business capital as well as the amount needed (Deutscher Verband Fu?R Facility Management, International Facility Management Association. 2005). Despite its importance, VCA appraisal is associated with various challenges. The venue condition assessment exercise may lack ample support especially from the business management leading to imprecise and incorrect conclusions. Occasionally, predisposition of the analysts during the process may occur impelling them to incline to particular aspects of the venue and living others unattended Modified Grand Roxy Venue Condition Assessment Form Item Functionality Cleanliness Accessibility Overall condition Refurbishment Asset life cycle Facility condition index Year cost Age Life expectancy Design Excellent Good Fair Fair Celling Good Fair Good Good Carpet Fair Good Good Fair Lighting Good Fair Fair Excellent Hygiene Fair Good Fair Good Ambiance Excellent Good Excellent Good Tables Fair Good Fair Good Chairs Good Good Good Good Windows Poor Unsustainable Poor Poor Recommendations As shown in the condition assessment form above, Grand Roxy should be actively involved in renovating and refurbishing facilities since majority of them are in a deprived overall condition. The design standards of the firm though found to have an outstanding functionality needs to be remade owing to its normal general condition. The accessibility of the facility is rated fair and to improve on this, the organization can restructure the pathways leading to the premises. The same case applies to the ceiling facilities of the building regarded as good. To enhance thrilling appearance of the amenity, the management has budgeted for some money to maintain and prevent these ceilings and walls from damage. Another issue within Grand Roxy venue is the carpet since it is not appealing to the eyes probably due to the color and functionality. As a result, the interior theming of the carpet is rated as a fair because it is destitute hence the need for a refurbish. The lighting condition in the b uilding is outstanding, and as a result, the management does not have to budget for any repair anytime soon. Another area considered in the assessment is hygiene which according to the information provided is good implying that only minor adjustments are necessary to augment its rating from good to excellent. Ambiance defined as the atmosphere or the character of a place is above average in the chosen venue (Cotts, Roper, Payant, 2010). The fact that Grand Roxy is located at the periphery of the city makes it less noisy, and the atmosphere here is decent. Finally, analysis of furniture condition in the firm is conducted proving that the business is in dire need to renovate the windows of the buildings. The overall condition of tables and chairs is quite good implying that some slight renovations are essential. Conclusion This report focuses mainly on analyzing the situation and designing of Grand Roxy, the chosen venue. This assessment task is essential since it helps a learner to apply the concepts learned in class in real life situation. Grand Roxy is a typical venue offering services to people, and as learned in the module, it is important to manage the facilities of such places to ensure the safety of individuals is at heart. This report analyses the design standards of Grand Roxy which according to the findings needs to execute a few changes to ensure efficiency in risk management. Also discussed in the report is the venue condition assessment whose primary purpose is to spot deficiencies of the assets and henceforth provide the necessary course of actions. Some of the facilities in Grand Roxy are in a deprived condition and as such there the firm should involve itself in thorough renovation and refurbishing processes. References Reiling, J. (2007).Safe by design: designing safety in health care facilities, processes, and Culture. Oakbrook Terrace, Ill, Joint Commission Resources. Anis, M. (2016). A Case-History and a Venue Condition Assessment Form. Southern Cross University. Harper, J. (2009).Planning for recreation and parks facilities: predesign process, principles, And strategies. State College, Pa, Venture Publishing, Inc. Teicholz, E. (2001).Facility Design And Management Handbook. New York, Mcgraw-Hill.Http://Accessengineeringlibrary.Com/Browse/Facility-Design-And-Management-Handbook. Borja De Mozota, B. (2003).Design management: using design to build brand value and Corporate innovation. New York, Allworth Press. Banarjee Associates, (2003). An overview of common parking issues, parking management Options, and creative solutions. City of Pasadena. https://pipta.org/wp-content/uploads/2014/04/Parking-Problems-and-Creative-Solutions.pdf Steiner, F. R., Butler, K. S. (2007).Planning and urban design standards. Hoboken, N.J., J. Wiley. https://public.eblib.com/choice/publicfullrecord.aspx?p=1031840. Lillie, K. (2004).Workshop on condition assessment inspection devices for water transmission Mains. Denver, Colo, Awwa Research Foundation. Minnesota, Vfa. (2011).Facility Condition Assessment for State of Minnesota State Office Building, St. Paul, Minnesota. https://www.leg.state.mn.us/edocs/edocs.asp?oclcnumber=948811272. Kubba, S. (2008).Property condition assessments. New York, McGraw-Hill. https://site.ebrary.com/id/10204566. Deutscher Verband Fu?R Facility Management, International Facility Management Association. (2005).Facility Management 2005: European Facility Management Conference, Exhibition Europe, Frankfurt am Main 19-21 April 2005, Tagungsband Proceedings. Berlin, Offenbach, VDE Verl. Cotts, D. G., Roper, K. O., Payant, R. P. (2010).The facility management handbook. New York, American Management Association. https://public.eblib.com/choice/publicfullrecord.aspx?p=452592.